How long does it take to receive my order?
Most orders take 3 to 7 business days to process before shipping. Once your order ships, you will receive tracking information by email.
Are CREDNTL products made to order?
Yes. Many items are made to order so we can offer profession-specific designs and reduce unnecessary waste.
How do I track my order?
Use the Track Order page or check the tracking link sent to your email once your order ships.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If the order has not been fulfilled yet, we may be able to update the address.
Do you offer returns?
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will review the issue and help resolve it.
Do you offer exchanges?
Because many items are made to order, exchanges may be limited. Please review the size guide before purchasing.
How should I wash my apparel?
For best results, wash inside out with cold water and tumble dry low. Avoid bleach and high heat.
Do you offer custom professions or designs?
We are always reviewing requests for new professions and designs. Contact us if there is a credential or role you would like to see added.
Can I order CREDNTL as a gift?
Yes. CREDNTL makes a thoughtful gift for healthcare professionals, first responders, educators, and essential workers.
